jyjil's Privacy Policy

jyjil ("we", "us", or "platform") is a trusted online casino and betting service provider. We place the highest importance on the privacy of our users and are committed to keeping your personal information secure.

This privacy policy ("policy") applies to the jyjil website jyjil.cam and all related services. By using our platform, you are considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

This policy is primarily designed for users residing in Bangladesh and has been created to ensure complete transparency regarding their rights and data protection.

When you register with jyjil and use our services, we collect various types of information. The purpose of collecting this information is to provide you with a safe, reliable, and personalized experience.

2.1 Information You Provide Directly

Information you provide to us directly includes:

• Full name and date of birth (for age verification — services are available only to those aged 21 or older)
• Email address and mobile number
• Residential address
• National ID card or passport details (for KYC verification)
• Payment-related information (bKash, Nagad, Rocket, or bank account details)
• Security questions and answers

2.2 Automatically Collected Information

Information collected through technical means while you use our platform:

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and login/logout times
• Page visit history and click data
• Cookies and session data

2.3 Transaction-Related Information

Information relating to your financial activity, such as:

• Deposit and withdrawal amounts and dates
• Payment methods used
• Game play history and betting records
• Bonus usage and reward information

jyjil uses your collected information for the following legitimate purposes:

• Account Management: Completing the registration process, verifying identity, and keeping accounts secure.
• Service Delivery: Managing games, processing bets, and distributing rewards.
• Financial Transactions: Accepting deposits, processing withdrawals, and preventing fraud.
• Age Verification: Ensuring that only individuals aged 21 or older are using the services.
• Customer Support: Improving 24/7 live chat service to resolve issues and answer questions.
• Security Maintenance: Detecting and preventing unauthorized access, fraud, and other security threats.
• Legal Compliance: Adhering to applicable laws and regulations.
• Service Improvement: Analyzing user experience to further improve the platform.
• Responsible Gaming: Identifying possible signs of addiction and providing support to users.

jyjil uses cookies and similar tracking technologies that help improve your browsing experience and ensure the platform functions properly.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Analytical Cookies: Used to analyze user behavior and improve services.
• Functional Cookies: Used to remember your preferences and settings.
• Security Cookies: Used to detect and prevent fraudulent activity.

4.2 Cookie Management

You can control cookies by changing your browser settings. Please note that disabling essential cookies may affect some important features of the platform.

jyjil applies industry-standard security technologies and practices to keep your personal information secure. Our security framework includes:

• SSL Encryption: All data transmission between your device and our servers is encrypted using SSL/TLS technology.
• Secure Servers: All data is stored in high-security data centers where unauthorized access is strictly controlled.
• Firewall Protection: Advanced firewall systems protect against cyber attacks.
• Two-Factor Authentication: An additional layer of security for account access.
• Regular Security Audits: Regular security reviews are conducted to identify system vulnerabilities.
• Staff Training: All our staff receive regular training on data protection.

However, data transmission over the internet is never completely secure. We take every precaution, but no system can guarantee one hundred percent security. It is your responsibility to keep your account password confidential and to contact us if you notice any suspicious activity.

jyjil does not sell your personal information or share it with any other party for commercial purposes. However, limited information sharing may occur in specific circumstances:

6.1 Service Provider Partners

We work with trusted third-party service providers who assist in operating our services. These partners include:

• Payment processing services (bKash, Nagad, Rocket)
• Identity verification services
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others)
• Technology and hosting service providers

These partners are given access only to the information necessary to provide their specific services and are required to comply with our privacy standards.

6.2 Legal Requirements

We may be legally required to disclose information in the following circumstances:

• In compliance with a court order or legal process
• In a legitimate investigation by a government or regulatory authority
• In the investigation of fraud, money laundering, or other financial crimes
• To protect the rights and assets of jyjil or its users

6.3 Business Changes

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. In such cases, we will notify you in advance.

jyjil operates on a global infrastructure, so your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

• Data protection standards are consistent with this policy.
• Third-party agreements include adequate data protection provisions.
• Applicable security standards are followed for international transfers.

jyjil does not retain your information beyond the time it is needed. The retention period is determined based on the following:

• Active Accounts: All information is retained for as long as the account remains active.
• After Account Closure: Certain information is retained for the period needed to meet legal obligations and resolve potential disputes.
• Financial Records: Retained for the applicable period as required by law.
• Security Logs: Retained for the period needed to review suspicious activity.

After the retention period ends, information is securely deleted or anonymized.

As a jyjil user, you have the following rights regarding your own information:

9.1 Right of Access

You may at any time request a copy of the personal information we hold about you. We will fulfill this request within a reasonable time.

9.2 Right to Rectification

If any information you have provided is incorrect or incomplete, you may correct or update it. Some information can be updated directly from your account settings. For complex changes, please contact our support team.

9.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note that some information may not be possible to delete due to legal obligations or ongoing disputes.

9.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. We will honor requests to opt out of marketing communications.

9.5 Right to Close Account

You may close your account at any time. Account closure requests can be made through our support team.

To exercise any of your rights, email [email protected] or contact us through our 24/7 live chat service.

jyjil's services are only for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If we suspect that a minor is using our platform, we will immediately suspend the relevant account and securely delete any information collected. Parents or guardians may contact us regarding this matter.

jyjil reserves the right to update this privacy policy as needed. In the event of changes:

• You will be notified by email of significant changes.
• The "Last Updated" date at the top of the policy will reflect the change.
• Continued use of the platform after changes are made will be considered as your consent to the new policy.

We recommend that you review this policy regularly and stay updated on any changes.

jyjil is deeply committed to responsible gaming. To this end, we analyze information about your gaming behavior, which is used for your protection. Based on this information:

• Potentially problematic gaming patterns are identified.
• Users are provided with support and information about resources when needed.
• Requests for self-exclusion or limit setting are carried out.

To learn more about responsible gaming, please visit our Responsible Gaming page.